Evaluating performance and learning from results
The following questions should help in evaluating performance on community cohesion:
- Have you considered and researched the range of potential performance indicators, especially those already being used by partners, and established a basket of indicators that covers the range of results you want to achieve?
- Do your performance measures cover inputs, processes, outputs and outcomes?
- Have you included qualitative measures as well as quantitative measures?
- Have you involved all communities that might be affected in setting your performance indicators and targets?
- Are you monitoring the impact of patient choice on all the communities in your area?
- Have you established a clear base line?
- Have you set up arrangements to gather the information you need to monitor performance?
- Have you allocated sufficient resources to meet your objectives and how will you manage risk?
- How are you finding out about good practice elsewhere and learning from it?
- How are you contributing to other people's learning?
- What arrangements have you established for reviewing performance regularly during the project and for responding to changing circumstances? How will you involve affected communities in this?
- What arrangements have you established for reviewing performance at the end of the programme or project? How will affected communities be involved in this?
- What will you do with the learning from this work and how will you share that learning with affected communities and others?
