ICD performance indicators
Measuring Intercultural dialogue under the four headings of attitudes, behaviours, relationships and knowledge is critical to understanding its impact.
These indicators will help build a picture of the impact ICD projects are having on a number of stakeholders and need to be used in conjunction with ICD checklist and ICD Perception Survey.
The following are a mix of hard and soft perception indicators that could be useful to assess the impact of projects:
Knowledge |
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Greater critical understanding of difference and how to interact positively with difference personally and professionally |
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A greater awareness and knowledge of other people's beliefs, cultures and backgrounds |
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An understanding and sensitivity towards a country/region's historical and political events that may inhibit dialogue |
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Greater understanding of global issues and the interconnectedness of world citizens |
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Awareness of different behaviours and attitudes to cultural practices and human rights which, whilst not the same as one's own value system, can still be acknowledged and not become a barrier to engaging in dialogue |
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Awareness of one's own use of language, body language and common courtesies can build or break down barriers. |
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Attitudes |
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Evidence of greater acceptance and appreciation of 'difference' |
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A greater degree of understanding about one's own prejudices and how this affects interactions and dialogue with other people |
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Increased confidence in self-identity |
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Rejection of all forms of irrational prejudice, incitement to hatred and violence, and discriminatory behaviour |
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Ability to reflect from time to time on one's attitudes to events/issues and to consider them from different perspectives |
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Starting from an open perspective to different cultures, rather than a closed one |
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The percentage of people who feel that local ethnic and other differences are respected |
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The percentage of people who feel that their local area is a place where people from different backgrounds can get on well together |
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The percentage of people who feel that they belong to the community, compared to those that feel excluded and unwelcome |
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A commitment to equal opportunities and human rights and an understanding of their importance when participating in dialogue |
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Identifying oneself as a global citizen. |
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Behaviours |
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Reduction in disrespectful and discriminatory language when talking about the 'other' |
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Increased confidence to engage in independent dialogue with people from different backgrounds |
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Increased participation in civic and political democracy |
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Resolving tensions through dialogue rather than resorting to violent actions |
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Confidently challenging others who have prejudicial and extreme views |
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Making an effort to understand and respect people's customs and traditions in order to open dialogue |
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Becoming an active citizen in order to help one's own community and other communities too. |
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Relationships |
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Strong and positive relationships being developed between people from different backgrounds in the workplace, schools and neighbourhoods |
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Increased percentage of people from different backgrounds who mix with other people from different backgrounds in everyday situations |
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Increased diversity of personal networks and friendship circles |
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Decreased incidence of racial/faith/homophobic and other hate incidents in schools, workplace and the community |
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Understanding the responsibilities associated with being involved in networks to others |
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Increased trust of local and national institutions |
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Increased engagement in diverse social and professional networks |
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The percentage of people using networks to increase life opportunities |
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The amount of time participants spend engaging in sustainable networks to increase trust and understanding in the wider community over the long term |
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Level of inequalities and social exclusion. |
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Tools for measuring impact
- Journals - link to navigators
- Feedback Forms
- Place Survey - link to Audit Commission
- Up-to-date data from self-evaluation framework
- Benchmarking
- Baseline/ Perception survey
ICD indicators checklist (69.97KB)
