Testimonials

'The iCoCo guide (coupled with training from iCoCo), has been very useful for Bristol's Tension Monitoring Group in reviewing ways we monitor city wide tensions. The multi-agency approach has become sharper by us reviewing/refreshing our Terms of Reference, clarifying Governance, as well
as Reporting arrangements.

We have adapted the EEP system of recording to suit our city's geographical base and will continue to use the Annual Plan process to ensure that we are pro-active as a group.'

Mobs Timi-Biu, Hate Crime Projects Officer, Safer Bristol Partnership

'The Tension Monitoring Guide has proven to be an indispensible tool that has enabled the organisation to more accurately determine the issues that constitute a community tension. The Guide has also assisted in identifying systems that can be deployed that have maximised the quality of the information captured.'

Don John, Race Development Officer, Stronger Communities and Equalities Team, Southampton City Council

'Belfast Community Safety Partnership has worked closely with iCoCo over the last year to embed a localised version of tension monitoring that can best meet our needs. Our aim has been to build on the skills and practices of both statutory partners and the community/voluntary sector, learning from our recent past. The introduction of a tension monitoring process has given us the opportunity to build structures and processes that can address issues on an ongoing and coordinated basis. We are pleased to endorse this guide as a thorough and effective tool in building effective partnerships to address tensions.'

Richard McLernon, Community Safety Coordinator, Belfast City Council

'Personally, I think this is a first-rate guide to community tension monitoring, which covers all the important ground in the field, and does so succinctly, uses helpful examples and illustrations, presumes little in the way of prior knowledge, and is readily adaptable to local circumstances and needs.

The tone of the 'No Surprises' approach to community tension monitoring, according to which rumour and misinformation is as important as fact, is spot on.'

Andy Hull, MPA Oversight & Review Officer